Customer Care through whistleblowing
In 2013 Cramo introduced a whistleblowing system as an additional channel for all employees to anonymously draw attention to suspected deviations from our ethical guidelines. The whistleblowing service makes wrongdoings less likely to occur in the first place and shows our commitment to do business in a fair way.
A well implemented whistleblowing service shows that we really mean what we say in our ethical guidelines. And the customer benefits are substantial. In the end of the day un-ethical behavior is harmful to the market – our customers. According to the Association of Certified Fraud examiners whistleblowing is the most common method to detect fraud; over 40% of all cases in their study were detected through tip-offs, and organizations with whistleblowing services detected fraud 50% quicker.
No doubt whistleblowing has a corrective dimension – we can only correct what we know is wrong – but more importantly also a preventive one. With good internal communication, it serves as a guideline to what is expected and accepted behavior in an organization. And as a deterrent from what is not.
And it is not only about fraud, theft, corruption, and bribes. In a Swedish study from 2016 WhistleB and Ernst & Young show that a significant share of whistleblowing reports dealt with work site safety issues – internally and at customer sites. As well as with cases of unfair competition.
The whistleblowing service is provided by an external partner WhistleB, Whistleblowing Centre, to ensure anonymity. The whistleblowing service is completely distinct from Cramo´s IT systems. It is not possible to track an anonymous whistleblower. WhistleB does not store information that could track the sender such as for example IP addresses.